Claims Resolution Specialist
Company: Liberty Mutual Insurance
Location: Philadelphia
Posted on: October 26, 2024
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Job Description:
Schedule: Full-Time Salary Range: USD $63300.00 - $97500.00 Job
Category: Claims Pay Philosophy The typical starting salary range
for this role is determined by a number of factors including
skills, experience, education, certifications and location. The
full salary range for this role reflects the competitive labor
market value for all employees in these positions across the
national market and provides an opportunity to progress as
employees grow and develop within the role. Some roles at Liberty
Mutual have a corresponding compensation plan which may include
commission and/or bonus earnings at rates that vary based on
multiple factors set forth in the compensation plan for the role.
Description Training is a critical component to your success and
that success starts with reliable attendance. Attendance and active
engagement during training is mandatory. Manages, investigates and
resolves assigned Property Contents claims under limited
supervision. Compiles and values inventory of damaged/lost contents
associated with property claims. Provides policyholders with
quality customer service. May assist Claims Representatives with
in-person inspection/policyholder contact where necessary.
Responsible for claims handling personal property losses to include
large loss. Works in concert with large loss adjuster for
scheduling, inventorying, adjustment and relocation assistance.
Performs on-site inventory inspection and specific detail capture
(50% minimum on-site) to provide to policyholder for pricing.
Develops expert list/websites for various product categories.
Utilizes internet VIA/Insurer's World/vendors for pricing and/or
validation. Documents the file accordingly. Provides quality
customer service. Provides insured with policy information to
include coverage, limitations, replacement or ACV options. Works
with and may coordinate a number of vendor services such as
contractors, emergency repair, cleaning services and various
replacement services. May assist on files handled by Claims Reps
with in-person inspection/policyholder contact when needed. Attends
product seminars/shows to build personal property expertise. May be
called upon for catastrophe duty. Qualifications Strong written and
oral communications skills required. Good interpersonal, analytical
and negotiation skills required. Customer service experience
preferred. Knowledge of coverages provided within various homeowner
policies. Experience in interior design, electronics, appliances,
antique-collectibles, clothing and furniture retail preferred.
Bachelor's degree or equivalent experience and 18-24 months of
directly related experience. Ability to obtain proper licensing as
required. About Us **This position may have in-office requirements
depending on candidate location.** At Liberty Mutual, our purpose
is to help people embrace today and confidently pursue tomorrow.
That's why we provide an environment focused on openness,
inclusion, trust and respect. Here, you'll discover our expansive
range of roles, and a workplace where we aim to help turn your
passion into a rewarding profession. Liberty Mutual has proudly
been recognized as a "Great Place to Work" by Great Place to Work
US for the past several years. We were also selected as one of the
"100 Best Places to Work in IT" on IDG's Insider Pro and
Computerworld's 2020 list. For many years running, we have been
named by Forbes as one of America's Best Employers for Women and
one of America's Best Employers for New Graduates as well as one of
America's Best Employers for Diversity. We value your hard work,
integrity and commitment to make things better, and we put people
first by offering you benefits that support your life and
well-being. Liberty Mutual is an equal opportunity employer. We
will not tolerate discrimination on the basis of race, color,
national origin, sex, sexual orientation, gender identity,
religion, age, disability, veteran's status, pregnancy, genetic
information or on any basis prohibited by federal, state or local
law. Fair Chance Notices California San Francisco Los Angeles
Philadelphia Employment Type: Full Time
Keywords: Liberty Mutual Insurance, Hicksville , Claims Resolution Specialist, Other , Philadelphia, New York
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