Complex Human Resource Manager
Company: Hilton Garden Inn Times Square Central
Location: New York
Posted on: October 22, 2024
Job Description:
Compensation Type: Yearly Highgate Hotels: Highgate is a premier
real estate investment and hospitality management company widely
recognized as an innovator in the industry. Highgate is the
dominant player in U.S. gateway markets including New York, Boston,
Miami, San Francisco and Honolulu, with a rapidly expanding
presence in Europe, Latin America, and the Caribbean. Highgate's
portfolio of global properties represents an aggregate asset value
exceeding $20B and generates over $5B in cumulative revenues. The
company provides expert guidance through all stages of the
hospitality property cycle, from planning and development through
recapitalization or disposition. Highgate also has the creativity
and bandwidth to develop bespoke hotel brands and utilizes
industry-leading proprietary revenue management tools that identify
and predict evolving market dynamics to drive out performance and
maximize asset value. With an executive team consisting of some of
the industry's most experienced hotel management leaders, the
company is a trusted partner for top ownership groups and major
hotel brands. Highgate maintains corporate offices in London, New
York, Dallas, and Seattle.
Location:
Hilton Garden Inn New York Times Square Central is a brand new
hotel ideally located on famous 42nd Street, steps from Broadway
theaters, Restaurant Row & more. The hotel offers 282 brand-new
guestrooms with king or two queen beds plus modern in-room
amenities.
Overview: Support the overall operation of both the Executive
Office & Human Resource Department in daily administrative
functions. Assist the General Manager and Director of Human
Resources with key responsibilities for both offices, which
includes new hire administration, employee relations, training and
communications with both hotel departments and Highgate corporate
offices.
Responsibilities:
- Support the employment process including applicant screening,
determining eligibility for employment, conducting reference checks
and verifying paperwork for accuracy.
- Refer potential new-hires to department managers when
appropriate for interviews.
- Assist with department outgoing correspondence and memorandums
as needed.
- Maintain all logs (new hire, termination, transfers, department
meetings, turnover reports) daily by period and prepare reports in
a timely, accurate manner.
- Assist with all benefit administration including group health
insurance, vacation, sick, person, leave of absence, jury duty pay,
retirement plan. Ensure all policies and procedures are followed
and all completed forms to be accurate with timely submission.
- Assist with coordination of all other new hire pre-employment
steps, including drug testing; reference checks, etc., to ensure
compliance with all Company policies and procedures.
- Respond to all interviewed applicants via telephone or letter
within required time frame.
- Assist with completion of appropriate paperwork for new hires,
terminations, payroll action forms and employee status changes on a
daily basis and in a timely, accurate manner.
- Assist with New Hire Orientation: Help administer overview of
benefits to new associates.Explain elements of various benefits to
associates as required and assist with enrollment and claims
processing.
- Present overview of Highgate Handbook with complete knowledge
of all policies and procedures
- Notify all managers of monthly reviews, prepare payroll action
forms and track all completed reviews to ensure reviews are given
in a timely manner.
- Assist the HR department in maintaining accurate employee
records.
- Assist with OSHA, Workers Compensation, and Unemployment Claims
responsibilities for hotel.
- Assist with HR reception area duties: greeting associates,
managers and potential new hires. Direct to appropriate manager if
necessary.
- Maintain associate's files and ensure that filing is completed
at the end of each week.
- Assist with Associate Employee Relations Events.
- Ensure compliance of the Immigration Reform and Control Act for
all employees.
- Maintain inventory of office and benefit supplies on a regular
basis. Complete purchase orders needed to replenish such
supplies.
- Keep employee bulletin boards current, post memos, pictures of
employee events, loss prevention materials.
- Distribute paychecks as needed and ensure completed signature
pages are collected complete from each department.
- Assist with other special hotel projects as needed.
- Provide GM with administrative support through scheduling of
key appointments, coordinating in-house meetings & agendas, while
assisting with all associate events.
- Take the lead on web presence management, with Hyatt Brand
Analytics and Micros Interactive our on-line website management
vendor, insuring timely follow-up on website updates; these include
updates, menus, promos and special calendar events
- Assist with administration and management of hotel programs
such as MOD, Lobby Ambassador, Zone management and ensure timely
follow-up and communication on all facets of each from scheduling
to reporting and execution
- Support upward, timely communication to Highgate corporate
offices and senior leadership and ensure compliance with daily,
weekly and monthly deliverables. Qualifications:
- Associates or Bachelor's Degree in Human Resources or
equivalent of at least 1- 3 years work experience.
- At least one year Hotel or Human Resource related work
experience.
- Long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally,
and/or up to 10 pounds of force frequently or constantly to lift,
carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest
or operational needs.
- Perform other duties as requested by management.
- Must be hospitality oriented, and possess the ability to work
under pressure.
- Ability to work effectively under time constraints and
deadlines.
- Leadership skills to motivate and develop staff and to ensure
accomplishment of goals.
- Able to set priorities, plan, organize, and delegate.
- Should possess the ability to complete multiple tasks
simultaneously.
- Union experience a plus. Salary $80K-$85K
Keywords: Hilton Garden Inn Times Square Central, Hicksville , Complex Human Resource Manager, Human Resources , New York, New York
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