Service Manager

Company: Rest Easy Pest Control
Location: Hicksville
Posted on: February 18, 2025

Job Description:

Service Manager - Rest Easy Pest Control (Long Island, NY)
Zip code job posting: Hicksville, NY 11801
About Us:Rest Easy Pest Control is a premier pest management company committed to providing top-tier service with effective and environmentally responsible pest solutions. We take pride in delivering outstanding customer service and maintaining high-quality standards across our operations. As we continue to grow, we are seeking a dedicated and experienced Service Manager to join our team in Long Island, NY.
As the Service Manager at Rest Easy Pest Control, you serve as the cornerstone of our leadership team and are responsible for driving operational success and ensuring the quality of our services to both commercial and residential clients. This position reports directly to the Branch Manager/COO and supports a team of up to 12 technicians.
Position: Service ManagerLocation: Long Island, NYJob Type: Full-time
Base Salary: $70-80 K
Job Summary:The Service Manager is responsible for overseeing daily field operations, managing service technicians, and ensuring excellent customer service. This role requires strong leadership, organizational skills, and a deep understanding of pest control services. The ideal candidate will have experience in the pest control industry and a track record of successfully managing teams and service operations.
Key Responsibilities:

Lead, mentor, and manage a team of pest control technicians to ensure high performance and customer satisfaction.
Oversee daily communication, service quality, and route efficiency.
Ensure compliance with all local, state, and federal pest control regulations.
Train and develop technicians to enhance their skills and knowledge.
Handle customer inquiries, service issues, and escalations professionally and efficiently.
Maintain inventory of materials and equipment needed for service operations.
Monitor and analyze key performance metrics to drive continuous improvement.
Collaborate with sales, operations and administrative teams to support company growth and customer retention.
Uphold Rest Easy Pest Control's commitment to excellence in service delivery.

Qualifications & Requirements:

Previous experience in pest control service management or a related field.
Strong leadership and team management skills.
Knowledge of pest control methods, industry regulations, and best practices.
Excellent problem-solving and customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
Valid driver's license and clean driving record.
Pest control certifications (preferred but not required).
Proficiency in using scheduling and operational software (PestPac experience a bonus).
Able to work Monday through Friday, 8 AM to 5 PM-ish and Saturdays as needed (every other Saturday April through September).

Compensation and Benefits for Service Manager:

$70K - $80K depending on experience and credentials
Bonus opportunities
401(k) with matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company Vehicle and Company Phone
Professional development and training opportunities.
Supportive team environment with growth potential.

License/Certification:

Driver's License

If you are a motivated leader with experience in pest control operations and a passion for exceptional service, we'd love to hear from you!
Compensation details: 70000-80000 Yearly SalaryPIaf278d5e6648-25660-36916322

Keywords: Rest Easy Pest Control, Hicksville , Service Manager, Executive , Hicksville, New York