Nama General Manager
Company: Amanresorts International Pte Ltd
Location: New York
Posted on: October 23, 2024
Job Description:
POSITION OVERVIEWThe General Manager with F&B 575 at NAMA
Japanese Restaurant at Aman New York will lead the daily operation
to ensure all policies & procedures are effectively maintained at
an optimum level while meeting and exceeding guests' expectations
for quality of the product and service.This position has an annual
compensation range of $110,000 to $120,000.RESPONSIBILITIES
- Organize greeting, seating and exiting of all guests using a
professional demeanour; train, evaluate, and schedule all
restaurant staff.
- Perform administrative duties such as, but not limited to,
scheduling, payroll, and inventory.
- Inspect all areas of the restaurant to ensure standards of
service are maintained.
- Respond to guest inquiries and coordinate special
arrangements.
- Enforce established guidelines and policies of the
company.
- Implement new menus and promotions such as holiday and special
event promotions.
- Provide instruction and/or guidance for guest and colleague
safety in fire or other emergency situations.
- Respond to guest questions. Provide guest assistance,
direction, and information as requested when working in public
areas.
- Provide leadership and support for all food and beverage
staff.
- Chair daily departmental pre-shifts and meetings.
- Communicate all guest information/changes to existing
information to appropriate hotel colleagues in an accurate and
timely manner.
- Maintain an active trace system for guest history on their
F&B preferences.Additional duties include but are not limited
to:
- Develop monthly and weekly forecasts.
- Monitor and complete all payroll for the NAMA service
team.
- Assign group deliveries and special events to departmental
management staff.
- Attend all daily, weekly, monthly hotel and food and beverage
meetings.
- Develop and update menus, as appropriate; prepare and print
menus as required.
- Revise standards and procedures for department, as
necessary.
- Assist in computing and sending daily reports.
- Provide a list of all rental items necessary for events to the
Events department.
- Analyse business activity and compile statistics/reports as
required.
- Support the Assistant General Manager in the implementation
and/or following of department procedures.
- Greet all guests, colleagues, and clients in a professional and
friendly manner.
- Handle all enquiries and bookings for the restaurant in an
efficient manner to maximize sales.
- Lead by example; motivate and be proactive in encouraging team
commitment and spirit.
- Coach and mentor individual team members to develop their
skills and maximize performance.
- Ensure appearance of colleagues is according to company
grooming standards.
- Share ideas, best practices and problems with the team and
encourage their input in helping make decisions where
possible.QUALIFICATIONS
- 5 years' experience in a luxury hotel environment or similar
role in restaurants or food and beverage.
- High-end Japanese restaurant experience, preferably in
Michelin-starred establishments; omakase experience highly
recommended.
- Passion for Japanese cuisine and culture, with a genuine
interest in delivering an authentic and memorable dining experience
to guests.
- Positive, engaging, and energetic personality.
- Able to be organized, manage time wisely and work with little
to no direct supervision.
- Very high attention to detail and extensive service
knowledge.
- Must have good knowledge of food preparation, wine, and
spirits.
- Sensitive to cultural nuances.
- Excellent communication skills, both written and verbal in
English.
- Able to handle a multitude of tasks in an intense, fast-paced
environment.
- Excellent people skills and the ability to work under pressure
and with various stakeholders.
- Ability to maintain a clean and professional appearance as per
company policies.
- Ability to stand for extended periods of time.
- Ability to carry, push, and pull heavy loads up to 30 lbs;
standing, bending and lifting will be required.
- Multi-lingual is a plus.
- TIPS, ServSafe certified.
- Department of Health and Hygiene certified.
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Keywords: Amanresorts International Pte Ltd, Hicksville , Nama General Manager, Executive , New York, New York
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